We offer managed hosting and support on-premises installations.
Eveoh offers professional managed hosting for MyTimetable in a European data center. Managed hosting requires very little involvement of your IT department. Some involvement is only required during set up of MyTimetable, for example to connect to your timetabling software, and to set up authentication.
The hosting environment is fully managed by Eveoh and Eveoh takes care of maintenance. Updates of MyTimetable are carried out on a per-customer basis, and in consultation with the customer.
Managed hosting comes with 24/7 monitoring and 24/7 pro-active support for high priority incidents. A 99.5% availability is guaranteed, as well as high performance of the application.
With on-premises hosting, the customer is responsible for hosting MyTimetable. Additional infrastructure is required to host MyTimetable, resulting in a higher total cost of ownership.
IT staff involvement is required for setting up MyTimetable, as well as maintenance of the infrastructure and updates of MyTimetable. Eveoh assists the customer with incidents and updates for specific system software required for MyTimetable.
Support is limited to office hours. The customer is responsible for monitoring, availability and performance.
|Managed hosting||On-premises hosting|
|Hosting||Hosted by Eveoh in a European data center||Hosted by customer|
|Additional infrastructure required||No||Yes|
|Additional hardware costs||None||Costs for resources required to host MyTimetable|
|IT staff involvement required||Limited||Yes|
|Total cost of ownership (TCO)||Low||High|
|Incident resolving||Proactive incident resolving, 24/7 support for priority 1 incidents.||Reactive incident resolving for MyTimetable specific system software during office hours.|
|Response times||'Plus' response times for priority 1 incidents||'Basic' response times|
|Maintenance and updates||Fully managed by Eveoh. MyTimetable updates carried out after consulting the customer.||Managed by customer, assistance provided when required.|
|Monitoring||365/24/7 monitoring of platform and application||Responsibility of customer|
|Availability||99.5% availability guaranteed||No guarantees, platform is responsibility of customer|
|Performance||Guaranteed performance. Proactive resolving of performance incidents||Performance dependent on customer hosting platform. Reactive resolving of performance incidents|
|Backups||14 day retention, maximum of 1 day data-loss||Responsibility of customer|
|Non-performance penalty||Non-performance penalty on availability||No non-performance penalty|