Because our customers are our number one priority.
We provide top-notch support to make sure your timetables are always available to students and staff. Our highly skilled staff has in-depth knowledge of your timetabling system and understands your requirements.
Application maintenance is included to make sure your MyTimetable keeps up with the always evolving IT landscape. Updates are provided to ensure compatibility with the latest web browsers and timetabling software, but also with other third party integrations such as authentication systems, calendar services and meeting platforms.
|Helpdesk *||8x5, phone and email|
|Quick response times||Guaranteed by SLA|
|Incident support||24x7 for Priority 1 incidents|
* Third-line remote support.
MyTimetable runs on a reliable, scalable and high-performance platform in a European data center. Because MyTimetable is offered as a service, no maintenance effort is required from your IT department. Some involvement is only required during the initial implementation of MyTimetable, for example to connect to your timetabling software and to set up authentication.
The cloud platform is fully managed by us and we take care of maintenance. Updates of MyTimetable are carried out on a per-customer basis, and in consultation with the customer.
|Data location||Europe (EU)|
|Monitoring||365x24x7 monitoring of platform and application|
|Availability||99.5% guaranteed, including non-performance penalty|
|Performance||Guaranteed performance. Performance incidents are resolved proactively.|
|Backups||Daily off-site backups with 14 day retention|
|Reporting||Incident and SLA reports|