Premium support is included

Because our customers are our number one priority.

Support and maintenance

We provide top-notch support to make sure your timetables are always available to students and staff. Our highly skilled staff has in-depth knowledge of your timetabling system and understands your requirements.

Application maintenance is included to make sure your MyTimetable keeps up with the always evolving IT landscape. Updates are provided to ensure compatibility with the latest web browsers and timetabling software, but also with other third party integrations such as authentication systems, calendar services and meeting platforms.

Helpdesk * 8x5, phone and email
Quick response times Guaranteed by SLA
Incident support 24x7 for Priority 1 incidents
Incident analysis Yes

* Third-line remote support.

Worry free reliability

MyTimetable runs on a reliable, scalable and high-performance platform in a European data center. Because MyTimetable is offered as a service, no maintenance effort is required from your IT department. Some involvement is only required during the initial implementation of MyTimetable, for example to connect to your timetabling software and to set up authentication.

The cloud platform is fully managed by us and we take care of maintenance. Updates of MyTimetable are carried out on a per-customer basis, and in consultation with the customer.

Data location Europe (EU)
Monitoring 365x24x7 monitoring of platform and application
Availability 99.5% guaranteed, including non-performance penalty
Performance Guaranteed performance. Performance incidents are resolved proactively.
Backups Daily off-site backups with 14 day retention
Reporting Incident and SLA reports

Why not try MyTimetable now?

Give MyTimetable a try now at our demo site, or visit one of our customer's live instances. No sign-up required.

Try demo

Any questions?

Please contact us, we are happy to help out.

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